karikya11 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how karikya11 collects, stores, and protects your data.
This Privacy Policy ("Policy") is established by the authority operating the karikya11 platform ("we", "us") and applies to every member ("you", "user") who uses the https://karikya11.lat website and related services ("Platform"). Please read this policy carefully — by using the Platform, you are considered to have agreed to the terms described below.
karikya11 is committed to building a safe and transparent betting and casino environment for players in Bangladesh. We believe that protecting your personal information is an essential part of our service. We keep your data secure through SSL encryption, protected server infrastructure, and strict access control measures.
Table of Contents
1. Scope of Application
This policy applies to all services provided through the karikya11 platform, including:
- Website registration and account management
- Cricket and sports betting services
- Online slots, casino games, and live casino
- Financial transactions — via bKash, Nagad, Rocket, and Upay
- Customer support communications
- Promotional and bonus programs
If you access our platform through a third-party website or service, that third party's own privacy policy will apply, and karikya11 bears no responsibility in that regard.
2. Data Collection
We collect user data in two main ways — information you provide directly and information collected automatically.
2.1 Information You Provide Directly
Information you give us during registration, verification, or use of our services includes:
- Full name and date of birth
- Email address and mobile number
- Banking and mobile banking account details (bKash, Nagad, Rocket, Upay)
- National ID card or passport details for identity verification
- Residential address
- Messages and complaint content sent to customer support
2.2 Automatically Collected Information
The following information may be collected through technical systems while you use the platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Pages visited on the platform and session duration
- Login and logout times
- Gameplay history and betting records
- Financial transaction ledger data
Important: We never collect your full payment card number or internet banking password directly or without a request. No karikya11 representative or system will ever ask for your mobile banking PIN.
3. Purpose of Data Use
karikya11 uses collected data only for the legitimate and necessary purposes listed below:
3.1 Service Operation and Improvement
- Ensuring account registration, verification, and management
- Processing financial transactions and keeping them error-free
- Personalizing the gameplay and betting experience
- Identifying and resolving technical issues on the platform
- Developing new services and features
3.2 Security and Compliance
- Preventing account fraud and unauthorized access
- Detecting money laundering and financial misuse
- Enforcing responsible gaming policies (including 21+ age verification)
- Complying with applicable laws and regulations
3.3 Communication and Support
- Responding to customer support requests
- Sending account-related notifications and updates
- Sending promotional offers and bonus information with your consent
4. Data Storage and Protection
4.1 Retention Period
Your personal data will be retained for as long as your account is active and, after account closure, for as long as required to meet legal and regulatory obligations. Financial transaction records are kept for an extended period to allow resolution of any disputes.
4.2 Technical Security Measures
We apply the following technical measures to keep your data secure:
- SSL/TLS Encryption: All data transmissions are secured through industry-standard SSL encryption.
- Encrypted Storage: Sensitive data stored on our servers is kept in encrypted form.
- Access Control: Only authorized personnel can access specific data.
- Firewall and Monitoring: Servers are monitored at all times so that unusual activity can be detected immediately.
- Regular Security Assessments: Regular security reviews are conducted on our systems.
karikya11 operates as a safe and fair play platform. Your data will never be sold or distributed to unauthorized third parties.
5. Sharing Data with Third Parties
karikya11 does not sell your personal data to any third party. However, under specific circumstances and subject to strict contractual terms, limited data may be shared with the following parties:
5.1 Payment Processors
Only the financial information necessary to process transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment partners. These partners have their own privacy policies and security standards.
5.2 Game Providers
Only limited data necessary to operate gameplay is shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. Personally identifiable information is not included in this process.
5.3 Legal Obligations
Where we are legally required to do so — such as by a court order, a lawful request from a government authority, or applicable law — we may disclose specific information. In such cases we will disclose only the minimum information necessary.
5.4 Business Transfers
In the event of a business merger, acquisition, or restructuring, user data may be transferred. In that case we will notify you in advance in an appropriate manner.
6. Cookies and Tracking
The karikya11 platform uses cookies and similar tracking technologies. These technologies help improve your browsing experience and maintain the quality of our services.
6.1 Types of Cookies
- Essential Cookies: Required to operate the core functions of the platform. Without them, basic actions such as logging in and completing transactions are not possible.
- Functional Cookies: Used to remember your preferences and settings, such as language or display preferences.
- Analytics Cookies: Monitor platform usage to help improve service quality. Data obtained from these cookies is aggregated and not personally identifiable.
6.2 Cookie Controls
You can accept or reject cookies at any time by changing your browser settings. Please note that disabling essential cookies may limit some core functions of the platform. Cookie management methods vary by browser — you can find more details in your browser's help section.
7. Your Rights
As a karikya11 member, you have the following rights regarding your personal data:
- Right of Access: You have the right to know what information we hold about you.
- Right of Rectification: If your profile contains inaccurate or incomplete information, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your data be deleted, though this may be limited where legal retention obligations apply.
- Right to Object to Processing: You can object to marketing communications or other non-essential processing.
- Right to Data Portability: You can request your own data in a structured, commonly usable format.
- Right to Withdraw Consent: Where data processing is based on your consent, you can withdraw that consent at any time.
To exercise any of the rights above, contact our support team via live chat or email. We will process your request as quickly as possible.
8. Protection of Minors
karikya11 is a 21+ platform. Only individuals aged 21 or older may register and use this platform.
We do not intentionally collect any information from minors. Age is verified at registration and proof of identity may be requested in cases of doubt. If it is ever found that information from a minor has been collected, that account will be closed immediately and the relevant data will be deleted.
To learn more about responsible gaming, please visit our Responsible Gaming page.
9. Policy Changes
karikya11 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the policy will be revised, and for significant changes you will be notified by email or through the platform.
If you continue to use the platform after a policy update, you are considered to have consented to the revised policy. We therefore recommend reviewing this page periodically.
If you have any questions about changes, please contact our support team via live chat. Our support team is available 24 hours a day, 7 days a week, BST (UTC+6).
10. Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Live Chat: Visit the platform and use the 24/7 live chat feature
Email: [email protected]
We will handle all your requests as quickly and carefully as possible. Identity verification may be required for important privacy-related requests.
This privacy policy should be read together with the karikya11 platform's Terms and Conditions. If any conflict arises between the two documents, the Terms and Conditions will take precedence.